4. What shipping restrictions are there?

The most important thing impacting the success of a shipment is the shipping address. We would like to make sure that your shipping address is sufficient and valid or, at least, findable in the google Map so there will be some notes in the shipping address that you have to enter:

• The exact house or apartment number or PO box which can be identified by Google Map that you live in or would like the package to be shipped to. 

• If you live in a Department, make sure to write exactly its name or number.

Important: When the package has started its route to you, we are unable to change your address anymore. However, as soon as you realize that the address you provided was wrong, you may contact us via email support / chatbox for further support. 

To reduce the shipping cost as much as possible, we use the one-way shipping service so if the package is returned to the sender, even if the tracking update shows the “delivered to original sender” it does not mean the package was returned to our warehouse address but our shipping agency storage. 

Therefore, please be informed that we are unable to refund the order if:

• The package failed to be delivered after several attempts by the shipper. 

• You refuse the package. 

• The package failed to be delivered because of any problem relating to the shipping address you provided.

• You state that you have not received the package but the tracking update shows that the package was successfully delivered or shows the “delivered” status.